In recent years, the rapid growth of e-commerce has significantly transformed the retail landscape. Among the various platforms available, resale platforms and traditional e-commerce shopping platforms have emerged as dominant players. A critical aspect of these platforms that influences customer satisfaction and business success is the timeliness and accuracy of logistics delivery. This study aims to explore and compare the delivery performance of resale platforms and e-commerce shopping platforms.

1. Introduction

The e-commerce industry relies heavily on efficient logistics systems to ensure timely and accurate delivery of products. While both resale platforms and traditional e-commerce platforms serve the purpose of connecting buyers and sellers, their operational models, supplier networks, and logistics strategies differ significantly. This research focuses on understanding how these differences impact delivery performance.

2. Methodology

To conduct this study, data was collected from a sample of 500 orders placed on popular resale platforms and traditional e-commerce platforms. The following metrics were analyzed:

• Delivery Time:
• Accuracy:
• Customer Satisfaction:

3. Findings

The analysis revealed the following key insights:

• Delivery Timeliness:
• Accuracy:
• Customer Satisfaction:

4. Discussion

The findings suggest that traditional e-commerce platforms, with their centralized logistics systems and strong partnerships with delivery services, are better equipped to ensure timely and accurate deliveries. On the other hand, resale platforms face challenges due to their reliance on individual sellers and fragmented supply chains. However, resale platforms often offer unique products and competitive pricing, which can compensate for the slight delays and occasional errors in delivery.

5. Conclusion

The study highlights the trade-offs between timeliness, accuracy, and the unique value propositions of resale platforms and e-commerce platforms. While e-commerce platforms excel in delivery performance, resale platforms continue to attract customers with their diverse product offerings. Future research could explore strategies for improving delivery performance on resale platforms, such as integrating third-party logistics providers or implementing stricter seller quality controls.